Shipping policy

Shipping Rates

Manufacturer	Price
Altro/Polyflor	Free for orders over £350. A £35 Surcharge on orders under £350
Burmatex	Free for all orders
Forbo	Free for orders over £400. A £30 Surcharge on orders under £400
Heckmondwike/ Rawson/Paragon	Free for orders over £250. A £25 Surcharge on orders under £250
Morleys	Free for orders over £300. A £20 Surcharge on orders under £300

 

Policy

It is the buyer’s responsibility to check the goods for damage or wrong delivery before accepting delivery. No claim for damages or wrong delivery can be made if the carrier’s receipt is signed as goods received in good condition, signing for goods as ‘not inspected’ cannot be accepted and shall be deemed as the goods being signed as in good condition. Any claim for damages or wrong delivery must be made to The Contract Floor Warehouse Ltd in writing within 3 days of receipt of goods, failing which all claims shall be deemed to be waived and absolutely barred. 

NOTE: Deliveries can only be made to the kerb side. The buyer must provide assistance unloading the goods and please be aware that flooring goods are often bulky and can be extremely heavy so we’d advise the customer source help from a suitable accomplice(s) to move them from the kerb side to a safe location. Depending on the goods ordered, a pallet truck or lifting equipment may also be required. It is assumed that the delivery address can be accessible by anything from a small van to an 18-tonne articulated lorry. It is the buyer’s responsibility to advise us of any restrictions, e.g. the road is subject to a vehicle weight or width limit; please inform us at the time of order in the ‘order notes section’. We also require a telephone number on which the recipient can be contacted on during the day of delivery if the driver needs to make contact. 

The delivery vehicle must be able to park at the delivery address without committing a parking offence. If the customer knows of any parking restrictions or problems, they must be made known to us at the time of ordering. If the customer instructs the driver to park in a manner that results in a parking penalty being incurred payment of this will be the responsibility of the customer. 

If there are any specific restrictions to site, we will need to be informed of this at the point of enquiry/quotation. This can include, but not limited to, any special licenses to enter a site such as Fleet Operator Recognition Scheme (FORS) www.fors-online.org.uk. 

The person who placed the order will need to be at the delivery address to sign for the goods, the delivery slot is typically any time between 8am and 6pm. All goods must be signed for by a person over the age of 18. Any requirement for an upgraded delivery outside of the standard delivery times above (i.e a morning or timed delivery slot) must be presented at the time of enquiry/quotation & prior to processing an order so that we can explore the additional costs with the manufacturer/haulage firm for these services. 

Delivery schedules are made based on the suppliers’ schedules & can vary based on supplier. Some suppliers will operate on a standard service, such as 1-3 working days or 3-5 working days, or some can operate on a postcode basis. 

NOTE: If a delivery is attempted and the driver is unable to gain vehicular access or the buyer (or their representative) is not present to receive the goods, the buyer will be liable for any re-delivery costs incurred. Any re-delivery costs are required to be paid to ourselves prior to arranging a re-delivery with the delivery firm; these costs vary per manufacturer/delivery firm. 

In installing or using any goods or equipment supplied by ourselves, The Contract Floor Warehouse Ltd, the purchaser shall observe all instructions, directions and warnings issued by ourselves or the manufacturer. 

Commercial Vs residential/private delivery addresses: The type of goods sold on our website are typically ordered by & are delivered to commercial businesses. Where possible we will attempt to deliver to a residential address, if required, however due to governance by our suppliers this is not always possible & some manufacturers will only deliver to commercial premises due to logistical purposes or without reason. If an order is placed with a residential delivery address & this cannot be fulfilled, we will make contact immediately to discuss an alternative address or arrange for the order to be cancelled & a refund to be processed. 

Regional Delivery Limitations: 

We advise all customers to get in touch prior to placing an order, regardless of size or delivery location, as this allows us to check stock & also validate the delivery address. At this point we will advise if there are any restrictions on the location as some of our suppliers who utilise their own transport fleets can have issues/limitations in delivering to parts of Scotland, Wales, Cornwall, Devon, & other more remote areas. We can provide a quotation for couriered delivery for some items to some of the areas which are harder to reach/not covered by standard transport. 

At present, goods are are only available to be delivered to mainland UK, we do not ship outside of mainland UK. Due to the BREXIT changes, our suppliers will no longer deliver to both Northern Ireland & ROI.